| Q.- |
What versions of Windows is Realtime-Spy compatible with? |
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RTS is has been tested on, and is fully compatible with Windows NT/2000/XP/Vista/7. It is recommended you have all the latest service packs and security updates installed, however. |
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| Q.- |
I tried running my the Realtime-Spy application I configured, but nothing happens. |
| A.- |
Your antivirus software may have corrupted the file. Please ensure the file is around 100-115kb and try configuring a new monitoring file. |
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| Q.- |
I configured Realtime-Spy, now how do I deploy the software remotely? |
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You will need to distribute the Realtime-Spy module you created while running the RTSConfig.exe application. This file you created is the file you will send and run on other PC's. For detailed e-mail and network deployment steps please refer to your product documentation that was installed with Realtime-Spy. |
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| Q.- |
How long does Realtime-Spy take to download over a Network or via Email? |
| A.- |
Unlike other monitoring packages, Realtime-Spy is VERY small in size (100-115KB) and will take only a few seconds via email(even on dialup) and only an instant over cable/network connections to download. |
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| Q.- |
Will users know Realtime-Spy is installed when they run it? |
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Yes, Realtime-Spy requires the user to run the file you send them. When they run it they will be told that monitoring software is being installed, with an option to cancel. |
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| Q.- |
How do I view my logs? |
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To view your activity logs for Realtime-Spy simply point your browser to http://www.realtime-spy.com/username - where your username is replaced by the username you received after purchasing. You will be prompted for your username and password - enter these as given to you when you purchased RTS. |
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| Q.- |
Can others access my Realtime-Spy logs? |
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Absolutely not! Every user has their own unique username and password that only THEY know. You must specify your username and password to login and view activity logs for your Realtime-Spy software. |
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| Q.- |
Can I archive my Realtime-Spy logs? |
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Yes, you can use the included Realtime-Spy archive utility to download logs from your webspace for future viewing and saving. |
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| Q.- |
Will Realtime-Spy work with ANY and ALL Internet connections? |
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Absolutely. Unlike other remote monitoring products, Realtime-Spy does not care if the monitored PC is behind a hardware firewall or router, or if the PC is on a network, cable, or dialup connection. You will be able to ALWAYS access your logs via your webspace. No need for IP addresses, port numbers, or directly connecting to the remote PC! |
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| Q.- |
My Realtime-Spy webspace only contains a "Parent Directory" listing - no logs - what is wrong? |
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Nothing is wrong - this just means you have not deployed Realtime-Spy on a remote PC to monitor. Once you start monitoring a PC your logs and web interface will appear in your webspace! Please wait 15-20minutes from when the file is first executed for the first sets of logs to appear. |
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| Q.- |
How do I change my Realtime-Spy password? |
| A.- |
Simply use the form HERE to change your password. This password change will effect remotely deployed Realtime-Spy modules - if you change your password they will not longer update your webspace with logs until you reconfigure their passwords. |
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| Q.- |
How do I remove a User from my Realtime-Spy webspace? |
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Simply use the form HERE to remove an unneeded logged user from your Realtime-Spy webspace. |
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| Q.- |
Can I Install Realtime-Spy with a Floppy Disk? |
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Yes, just copy the Realtime-Spy file you configured to a floppy. Then copy it from the floppy to the PC you want to install it on - then run the file. |
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| Q.- |
The software is not accepting my username/password? |
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Make sure you are entering the username/password EXACTLY as given to you (the password and username are case sensitive). If this still does not work make sure you have no firewall blocking outgoing FTP traffic on port 21. |
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| Q.- |
My Logs do not seem to be updating anymore, how do I fix this?
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| A.- |
First you should ensure that the software is still running on the remote PC.
If it is not, then re-run the logging module you created to restart monitoring.
Second, verify that you have not changed your password after creating and installing the module on the target computer. Changing your password will cause the remote module to be unable to access your log storage account.
It is advised you first run the stop-rts.exe file on the remote PC (this file is in your :\program files\realtime-spy folder) - once you run this, wait a minute or so - then re-execute the logging module you created on the remote PC - this will restart the monitoring. |
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| Q.- |
The Administrative commands do not work? |
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To use the admin commands you must be on the same network as the remote PC (if it is indeed on a network) - otherwise they will not work. Also make sure the remote PC is online at the time, since the admin commands use a direct connection to the remote PC. |
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| Q.- |
The attachment I am sending is being rejected - what do I do? |
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Some email clients/servers reject executable (.exe) attachments. To circumvent this you can zip up the .exe you created using a zip program (such as Winzip) and then send it. You can also place the .exe into a document file (just drag the .exe icon into the document and save it) and send it this way. |
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| Q.- |
Will my antivirus or antispyware software detect Realtime-Spy? |
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Some antivirus or antispyware may interfere with Realtime-Spy's installation and operation. If you experience an antivirus/antispyware conflict please contact our support desk so we can provide you with an exclusion list that you can manually enter into your antivirus software on the monitored computer. This will allow Realtime-Spy and your antivirus/antispyware software to work together. |
